AJ’s Total Truck Gear
Last updated: 16/06/2026
AJ’s Total Truck Gear (“AJ’s”, “we”, “us” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose and safeguard your personal information when you visit [WEBSITE URL], purchase from us, or otherwise deal with us. We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By using our website or providing us with your information, you consent to the practices described in this policy.
1. Who we are
AJ’s Total Truck Gear
ABN: 33 151 250 323
3 Holt Drive Torrington QLD 4350
Email: marketing@ajtruck.com.au
Phone: 07 46331152
2. The information we collect
We collect personal information that you give us and information generated through your use of our services, including:
- Identity and contact details – your name, billing and delivery address, email address and phone number.
- Order and transaction information – the products you buy, order history, and the vehicle or fitment details you give us so we can supply the right parts.
- Payment information – card or payment details. These are processed securely by our payment provider ([e.g. Stripe / PayPal / Square / Shopify Payments]); we do not store full card numbers ourselves.
- Account information – your login details and preferences if you create an account.
- Communications – emails, messages, reviews, and records of your enquiries or support requests.
- Technical and usage data – IP address, device and browser type, pages viewed, and similar information collected automatically through cookies and analytics tools (see Section 7).
- Marketing preferences – whether you have opted in to receive promotional emails or SMS.
If you do not provide the information we reasonably need, we may not be able to process your order or provide the service you have requested.
3. How we collect your information
We collect information directly from you (for example, when you place an order, create an account, contact us, or sign up to our newsletter), automatically as you use our website, and occasionally from third parties such as payment processors, freight carriers and analytics providers.
4. Why we use your information
We use your personal information to:
- process and fulfil your orders, including payment, delivery and returns;
- provide customer support and respond to your enquiries;
- manage your account and verify your identity;
- send order confirmations, shipping updates and other service messages;
- send marketing communications where you have consented (you can opt out at any time);
- improve our website, products and services;
- prevent fraud and maintain the security of our systems; and
- meet our legal, tax and regulatory obligations.
5. When we disclose your information
We do not sell your personal information. We may share it with:
- Service providers who help us run our business — for example payment processors, freight and courier companies, IT and hosting providers, email and marketing platforms, and analytics providers.
- Professional advisers such as accountants and lawyers, where reasonably necessary.
- Government or regulatory bodies** where required or authorised by law.
- A purchaser of our business or assets, if we sell or restructure.
We require our service providers to handle your information consistently with this policy and applicable privacy law.
6. Overseas disclosure
Some of our service providers (for example, certain hosting, payment or marketing platforms) may store or process information outside Australia, including in the United Kingdom, the United States and Europe. Where this occurs, we take reasonable steps to ensure your information is handled in line with the Australian Privacy Principles.
7. Cookies and analytics
Our website uses cookies and similar technologies to keep your shopping cart working, remember your preferences, and understand how the site is used. We may use analytics and advertising tools such as [e.g. Google Analytics, Meta Pixel]. You can disable cookies in your browser settings, but some features of the site may not work properly as a result.
8. Direct marketing
If you have opted in, we may send you marketing communications by email or SMS. Every marketing message includes an unsubscribe option, and you can opt out at any time by using that link or contacting us at marketing@ajtruck.com.au. We will action opt-out requests promptly.
9. Security and retention
We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access, including [e.g. encryption in transit (SSL), access controls, and secure payment processing]. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
We retain personal information only for as long as we need it for the purposes described above, or as required by law (for example, tax and consumer-law record-keeping obligations), after which we take reasonable steps to delete or de-identify it.
10. Accessing and correcting your information
You may request access to the personal information we hold about you and ask us to correct it if it is inaccurate, out of date, or incomplete. To make a request, contact us using the details in Section 12. We will respond within a reasonable time and may need to verify your identity first. There is generally no charge, although we may charge a reasonable fee for substantial access requests.
11. Complaints
If you believe we have breached your privacy or mishandled your information, please contact us first using the details below and we will investigate and respond within a reasonable time. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or 1300 363 992.
12. Contact us
For any privacy questions, requests or complaints:
AJ’s Total Truck Gear
ABN: 33 151 250 323
3 Holt Drive Torrington QLD 4350
Email: marketing@ajtruck.com.au
Phone: 07 46331152
13. Changes to this policy
We may update this Privacy Policy from time to time. The current version will always be available on our website, and the “Last updated” date above will reflect the most recent changes. Significant changes will be communicated where appropriate.
