AJ’s Total Truck Gear

Last updated: 16/06/2026

This Shipping Policy explains how, where, and when we ship orders from AJ’s Total Truck Gear. It forms part of our Terms of Service.

1. Processing time

Orders are processed within 1-2 business days after payment is confirmed or Purchase Order is provided. Orders placed on weekends or public holidays are processed the next business day. During sales or peak periods, processing may take a little longer. In-stock items ship faster than items we order in or that ship directly from a supplier.

2. Where we ship

We ship Australia & New Zealand Wide . International Shipping can be organised on request.

We are unable to deliver to PO boxes

3. Shipping costs

Shipping is calculated at checkout based on the size, weight, and destination of your order. 

Larger or heavier items (such as bull bars and bumpers) ship as bulky freight and may attract a higher delivery charge, which is shown at checkout.

 4. Carriers

We dispatch orders using Mainfreight, Fedex and others. The carrier used depends on the size of your order and your location.

5. Delivery estimates

Once dispatched, estimated delivery times are:

• Metro areas: 3-4 business days
• Regional areas: 4-5 business days
• Remote areas: 5 + business days

These are estimates only and are not guaranteed. Delivery times can be affected by carrier delays, weather, and other factors outside our control.

6. Tracking

When your order ships, we will email you a tracking number (where the service provides one) so you can follow its progress. If you have not received tracking details, please contact us at admin@ajtruck.com.au

7. Delivery requirements

Please provide an accurate and complete delivery address. We are not responsible for delays or non-delivery caused by an incorrect address. For bulky-freight items, someone may need to be present to receive the delivery, and deliveries are typically made to the kerbside or ground floor unless otherwise arranged. Re-delivery or address-correction fees charged by the carrier may be passed on to you.

8. Damaged or lost shipments

Please inspect your order on delivery. If an item arrives damaged, take photos and contact us within 24 Hours at sales@ajtruck.com.au with your order number so we can resolve it under our Refund & Returns Policy. If your order is significantly delayed or appears lost in transit, contact us and we will work with the carrier to locate it or arrange a replacement.

9. Click and collect

If you select click and collect at checkout, we will email you when your order is ready to collect from Either the QLD, VIC or WA Depot. Please bring your order confirmation. Orders not collected within 30 days may be cancelled and refunded.

10. Contact us 

AJ’s Total Truck Gear
ABN: 33 151 250 323
3 Holt Drive Torrington QLD 4350
Email: marketing@ajtruck.com.au
Phone: 07 46331152